ABSA Trust Fund Account

So last year I went to Absa Trust offices in Pretoria to open an account for my child. Everything was handed over to them and I was given an account manager by the name of Aviwe to help me and keep me posted with everything that's going on. It's been 4months now I've been trying to make a follow up on my daughters account with no luck. When I contact the Aviwe guy he takes me from pillar to post he doesn't care about me. Even my lawyer send him an email with regards to the trust account being opened or not but Aviwe doesn't even care to respond to the email. I'm not happy with what's going on. We are approaching June now and I want my daughters assets to be in a safe place but Absa is failing me.