ABSA Trust ********** behavior

Greetings

It is with pure heartbreak and sadness that what my mother sought to achieve in drafting a will at ABSA has achieved reverse results. My mother passed on 1 November 2020, probably by the 10th we had submitted all necessary documents to ABSA trust and we were told that we will receive call from ABSA mid December of which did not transpire. End of December 2020 we approached ABSA Newcastle branch, and we told to consult directly with Seby of which we did and he was the same person we dealt with initially. He told us that there is a backlog due to covid and we will receive call mid January. Still nothing was forthcoming. Three weeks into January we went back to consult, and we were told by Seby that this process usually takes 6 months, but again in 2 weeks time we will get a call. Nothing, this happened until end of May/June where we were told by bank upon one of the annoying fruitless consultation that Seby was placed on leave amidst allegations of ******* practices and to find that our claim was not even processed by him when we were redirected to another consultant at a different branch whom 'initiated' the process of claiming, yet still no progress and we are sent from pillar to post on a monthly basis in following up. The latest we received from our last consultation was a number to call and specifically on saterdays, ABSA trust. The number is does not operate on weekends. I write to Hello Peter on behalf of my family because this has become frustrating and has potential to destabilize our family cause on the lack of clarity on my mother last wishes. It is even more emotionally draining for us a family because grieving is delayed by the *********** ABSA and not forgetting the cost we bear in seeking closure to this. In a weeks time it will be a exactly a month since my mother passed on, who was also responsible for me and two of my children and life has been challenging since her departure. I do not wish what ABSA is doing to us upon anyone else. They have literally paused our lives for a year, and we suspect we have been victim to ABSA ******* employees of which is something we are procrastinating engaging media with because we are possibly one of thousands who've been prey and possibly victim to such. Please help!!!!!