ABSA Trust far from trustworthy

If you are looking for an institution to look after your estate after you pass on do not choose ABSA. My late mother trusted ABSA to handle her will and estate in the event of her passing. More than a year after she left us ABSA is yet to attend to her estate in a meaningful way. They have been accepting deposits in their account for properties in her estate but have been very slow to make payments due. On numerous occasions I have had to make emergency payments to avoid the lights being disconnected for the tenants. ABSA has tried to strong-arm us into taking out ABSA products on behalf of the estate , it seems that their only interest is making money of the estate on not to fulfil the wishes of the deceased and wind up the estate. I have contacted all the relevant ABSA people as contained in their documentation but none have been willing to assist meaningfully. One manager chased up on his people twice but I think he has even given up himself. I have also lost the will to engage the people looking after the account as they have become rude and disrespectful from one simply handing over the phone to her junior when I call without even listening to me, to the other who called me "this guy" when responding to an enquiry I had made. In short, rather find an attorney to record your will and deal with your passing. Stay well away from ABSA unless you want your family to suffer and your hard work to be consumed by ABSA.