Absa Trust Estate service pathetic.

On the 26th of March I logged a request on the Absa Trust site for someone to contact me in order for me to register my deceased father's estate as Absa Trust was appointed as trustees as per his will. I receive a response by e-mail on the 29th of March to submit all the necessary documentation and information, which I did promptly. During April I received a call from Absa Trust to determine the value of the estate, when I indicated that the value would be below R250 000 they informed me that it would be faster for a family member to do it and that someone will phone me to discuss the process and supply me with the necessary paperwork to take over the function. To date I have not heard from them again. On the 4th of June I sent them a e-mail to contact me. On the 7th of June a mail was sent from the call centre to 2 employees to contact me and assist with my query. To date I have not heard back from any of the employees. Pathetic service from Absa.