ABSA TRUST does not want to release our money and completely ignores us

Our father passed away about almost a year ago. He had setup a trust fund for us with ABSA and had all the papers in-place for us to follow up in case of his passing.

It been almost a year, we submitted all the papers required by ABSA, we've went to two ABSA branches and still nothing. We've been directed to call the ABSA Trust department but no one is helping us, if we get through to them it by luck.

In the document there's a financial advisor listed for us to contact (Desiray Polliah) but she just keeps pushing us away or sending us on goose chase, so we don't know why she was even listed as a financial advisor when she can't help us at all.

We also went to the main branch (Davenport) where the trust was setup with Desiray, a lady by the name Penelop Joseph really tried to assist us but even her couldn't get hold of anyone in the department (This was in November 20, 2020). She even sent them an email to contact us back specifically to (Melanie Bekker) and no one has contacted us ever since.

It really sad and painful to be receiving this kind of treatment, especially during this difficult time in our family. ABSA really doesn't seem to care or bothered by any of it.

All our paper work is in order, we've submitted IDs (both deceased and beneficiaries), Death Certificates, Notice of Death form, Burial order, Bank statements, we also declare all estates etc., and we really don't understand why haven't the money been released and no one is saying anything or returning our call but most importantly really disappointed by how the Financial Advisor (Desiray) is handling this.