Absa trust does not care about its clients

Late estate file(Jabulani Bongani Tshabalala) has been with Absa trust since 2012. To date, it has not been finalized. Absa trust fails to follow up matters, we even had to help them get certain information which they failed to get. Their staff keep resigning and this file keeps on being neglected. 4 people have now resigned since 2012 and all of them were the people personally responsible for the file. Now we are being told that Gillian has resigned and they have to apply for another excecutor at the high court. We are not getting improper treatment from Absa. This is not the first time I complain on hellopeter. The first time they promised to keep us informed about everything they do. But they have not kept their promise, instead we have to call them to ask. I would really appreciate it if this matter can be resolved coz it has been dragging for too long now and I'm sure the more this matter drags, the more money we have to pay: all because of absa's incompetency!!