ABSA TRUST deplorable service

I have received bad service since I delivered documents to ABSA Trust in Bloemfontein Branch on 13 May 2022. I was informed formed to hand over documents to outsourced security who is not going to give me proof of received documents. I waited patiently and Jeneve Fourie came to pick up documents from me. She indicated that she will send email on 16 May to verify that she did receive documemts from me and allocate an administrator. After two emails which were ignored by Jeneve I involved Esther Ngidi who did intake with me as I wanted to verify whether they have a problem with their serve. Jeneve then responded on 19 May indicating that she is awaiting original will from archive and as soon as it's available she will assign administrator at their office. On 24 May I inquired about process and time frames regarding letter of authority as there are two funeral policies and investment that require letter of authority for them to process claims. Jeneve eventually indicated that Colleen Pienaar is administrator. On 10 June I asked Colleen the same question I asked Jeneve and she responded on 16 June that she will give feedback on 19 June as they moving offices. There has not been a response even after I sent two emails to her. According to how the matter is managed its going to take ABSA 24months or more to settle a very simple legal task. My mother's hard earned money of funeral cover will be lost due to delay tactics or incompetence. ABSA should hand over responsibility of executorship of will to enable me to have a private attorney that can effectively and expeditiously manage it. My late father's estate was sorted in 3 months (he did not have a will) at the moment we are waiting for ABSA, once again, to release money into late estate account. He passed away in January 2022.