ABSA Trust department - what a joke!!!

My father passed away on 20 Feb 2021. My mother informed ABSA as his Will was done and held at ABSA. First shock was that the Trust department only contacted my mother 2 months later to do telephonic interview (was done end April). My mother was in contact with an Intake Consultant, who informed my mother via email that the Estate has been transferred out of the intake to the Pretoria branch for administration and that aa administrator will contact my mother once assigned. Melanie Bekker was assigned. We can not begin to describe our frustration.....after numerous phone calls of which the line is either busy, or you simply can't get through to where you leave a message with a consultant for Melanie NOT ONCE HAS MELANIE MADE CONTACT WITH MY MOTHER - response on my mothers' emails from Melanie is also non-existant! This is pathetic. This is really a sad time for us, surely if you are employed at this spesific department you know that people need assistance in such difficult time, need support and someone trustworthy to handle the Estate - the service my mother has been receiving from 10 May 2021 till date is just the opposite.