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JJ
Jaco J

1 reviews | Active since Jun 2018

12 Feb 2021, 09:57

Absa Trust Deceased Estates

Absa Trust Deceased Estates communication skills is shocking to say the least. There is no communication if documentations have been received, looks like the attitude is you can wait until we feel like acknowledging you.

When you loose a loved one it is already painful, then ABSA just continue to make the experience more unbearable.

I have been patient to a point but now this is getting ridiculous and to attempt to phone the call center is even more difficult as you are being forwarded from one person to the other.

I would not recommend ABSA to anyone for handling of an estate.

0
Replies (7)
Absa
Absa's reply12 Feb 2021, 10:21
Official
Dear Jaco Jonker Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
JJ
Jaco J's update12 Feb 2021, 10:31
Reviewer Update
Good Day

I am looking forward to it, as my honest experience with the company is shocking.
Absa
Absa's reply12 Feb 2021, 12:38
Official
 Dear Jaco Jonker 

Please refer to our email sent to your personal email address.

 Kind regards,Rezona Louw Group Customer Care 
JJ
Jaco J's update12 Feb 2021, 14:40
Reviewer Update
Rezona Louw please refer to my mail sent to you, awaiting feedback.

Absa
Absa's reply12 Feb 2021, 14:58
Official
  Dear Jaco Jonker 

We have received your emails and will investigate the matter and provide you with feedback once our investigation is concluded.
 Kind regards,Rezona Louw Group Customer Care 
JJ
Jaco J's update22 Feb 2021, 13:23
Reviewer Update
Good Day Absa team

You have extended your investigation period twice and I acknowledge and understood.

I am afraid to say your time is now up it is time to produce as you promised and it seems that even your social media communication skills is lacking at the moment.

Kind Regards.
Absa
Absa's reply22 Feb 2021, 13:35
Official
Dear Jaco Jonker 

Thank you for your feedback .

We will respond to you shortly on your personal email.

Kind regards,Rezona Louw Group Customer Care