ABSA TRUST BAD SERVICE

Worst Experience of my Life!!!!!!!!!!!!!!!!!!

My Grandmother passed away at the start of 2019, on the 2nd of January 2019 to be exact. Absa trust delayed the whole situation as far as they could. We were dealing with Raveshni Govender and Marcus Zulu. From our end we needed to keep on contacting them for any feedback. First of all the ball only started rolling with progress in November. We received statements from Absa on the 27th of Nov 2019. After allot of begging, we received another statement from them on the 7th of Dec. Now take note that the apartment that my gran stayed in, had a contract that the Levy's should still be paid up until the sale of the apartment has been completed. Which we had no issue with as that was the contract signed between my gran and the company. Now back to the statements that was received by Absa, there was a massive difference between the Inheritance as stated in the statement of the 27th and the 7th. I mean 8 days there was a massive and I mean massive difference. When I queried the difference, after multiple emails and calls, it was stated that once we received the final documents I would need to call them and then they will explain everything to me once I have the docs in front of me. I did so and the explanation was that the estate was handled by Raveshni and I would need to speak to her. She was never available. Our inheritance has been paid out, even after all the queries of issues that is unclear and that we do not agree on. At this point of time I still have not received any feedback from either of them even after multiple emails sent. From my end it feels that we have been done in and that the estate has been dragged along for them to claim more and more handling fees. THIS IS NOT ACCEPTABLE. You are taking advantage of people in grief and really exposing them of what is rightfully theirs. Even now on the 29th of January 2020 more than a year later. STILL **** SERVICE AND NO ANSWERS!!! But they are quick to send us a "PLEASE RATE MY SERVICE" email. I highly doubt that they would like myself and the 10 other beneficiaries to rate their service now. ADVICE TO EVERYONE!!! DONT USE ABSA TRUST FOR YOUR TRUST... EVEN AFTER YOUR PASSING THEY STILL PROVIDE PAIN AND FRUSTRATION