1 reviews | Active since Dec 2017
ABSA TRUST absconded from their executor responsibility.
My mother died last year and nominated ABSA Trust as Executor of het estate. ABSA decided to outsource the estate to a private attorney for execution. What I did not realize was that ABSA totally absconded from their duties of being the primary executor of the estate. There is nobody at ABSA responsible for monitoring the external contract executor of the estate, nor is there anybody I can phone at ABSA to check what is happening. When I enquired, I was told to talk to the attorney appointed by ABSA. I refused, because the executor appointed was ABSA, and ABSA accepted the will to execute. Therefor I ONLY want to deal with ABSA. ABSA (Daron Gardner) refused to report anything and ABSA absconded from their responsibility to have anything to do with me or the will. I phone the head of ABSA TRUST – Vanya Terblanche. He is too busy to talk to me, so he asked the ABSA TRUST Pretoria branch Manager to phone me. She explained to me that I have to talk to the contractor they appointed, which I refused – the agreement is with ABSA. I have asked who my contact person is, taking responsibility for monitoring the execution of the will. She did not answer me, but said that I can phone her. I have asked for a report every Friday to which she agreed. She talked down to me, which I did not appreciate and I told her so. At that stage the lady retracted the reporting every Friday. So ABSA has now totally absconded. So now I am in the situation where: 1. ABSA absconded from their agreement to execute the will. 2. ABSA refuses to monitor the contractor they appointed. 3. The head of ABSA Trust is too busy to talk to me. 4. I don’t know where we stand with the estate. Warning: ABSA can also outsource YOUR will. I am SOOO sorry for what your wife will have to go through. I will not let MY wife go through this.
Cor Basson ***
Thank you for bringing this matter to our attention your reference number is C-***6. Kindly provide us with your mother's account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Thank you for bringing this matter to our attention your reference number is C-***6. Kindly provide us with your mother's account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
I take exception in you calling me dear customer. IF you made the effort to read the complaint, my name is still Cor Basson, AND you have my telephone number.
BOEDELNOMMER: 658955
BOEDEL WYLE: BASSON, AMJ
Cor Basson
***
I take exception in you calling me dear customer. IF you made the effort to read the complaint, my name is still Cor Basson, AND you have my telephone number.
BOEDELNOMMER: 658955
BOEDEL WYLE: BASSON, AMJ
Cor Basson
***
I have sent you an email requesting your mother's details.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
I have sent you an email requesting your mother's details.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Best regards,
Best regards,
