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Nevash G

1 reviews | Active since Aug 2017

29 Sept 2020, 16:27

Absa triple debiting customers

Absa incorrectly tripled debited the account and when we called in to query, they cannot see the debit so they can't assist. This is now the second month in a row. Absa need competent staff to work on collecting a debit order. Can ***** department contact me please cos collection department cannot assist.

0
Replies (3)
Absa
Absa's reply30 Sept 2020, 11:27
Official
Dear Nevash, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply30 Sept 2020, 11:27
Official
Dear Nevash, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply08 Oct 2020, 18:27
Official
Dear Nevash,

Please note the new case reference number for your case: C-***7.

Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,