ABSA Trent Micro Internet Antivirus System

As a client of ABSA we are meant to obtain our Trend Micro Antivirus soft ware at no additional cost - a so called benefit of having an internet banking profile. Every year you need to renew the licence for the software, which is generally a bit of a mission, but one has been able to manage. This year it has literally been a nightmare! For over a month, since the 3rd of February, to be exact, I have been on the phone with ABSA support for literally hours at a time. There is a problem with their online ABSA Antivirus System and when you request a new serial number for your licence renewal, it automatically logs you out and gives you an error message. I have spoken to 13 different support consultants, who have either been clueless, rude beyond belief or who just cut me off when they "transferred me to another consultant". To add insult to injury I eventually contacted my business banker at ABSA Alberton out of desperation who put me in touch with the person who could sort it out for me. Surprise, surprise, the client services was even worse. First he didn't bother to respond in over a week, then when we did he told me to use the online system. The very online system that is faulty. Eventually after more than one very heated email from my side, he eventually acknowledges that there is a problem with the antivirus renewal system and I just have to wait it out and keep trying. That was it! No offer to try and assist with a new serial number, no support whatsoever. I have since then emailed them back asking that if I purchase the software licence myself, will ASBA reimburse me the fee. They have not even had the decency to reply. SHOCKING ABSA! UTTERLY SHOCKING! I have been a client of ABSA's for 30 years, and have several account with them and they offered me to help when I needed it!