Absa treats people like trash.

Hi, so I got my vehicle finance with Absa bank. When lockdown began I called to ask what I need to do because I wouldn't be able to pay as m not goint to be at work which means no pay during the lockdown period. I was told to email through documents to apply for the payment holiday for 3 months. I did as required, I even called to follow up to ask if documents were received. I was then told that the initial email address given to me was no longer in service, was given a new one, I resent the documents and called to ask if they were received I was told yes. The first 3 months ended I called to request another 3 months holiday, again I was told to send my documents and I did so and even followed up. Fast forward to 2 weeks back I got a call from Absa telling me that m in arrears of R13000 and more basically the 6 months I missed of payment during the lockdown when I was not back at work. Now m so upset because I am asked to pay immediately half that amount and the other half will be put up for 3 months payment holiday. Firstly I just got back to work this month of October meaning I can resume with the monthly installment for my car but m livid because m forced to pay money I don't have for Absa's incompetency especially because I followed every single request from them and even followed up.

Thank you Tema