ABSA TREATS ITS LOYAL PREMIUM BANKING CLIENTS LIKE ****

Good day

I have a premium credit card for the past 4 years and yesterday I was called to say I provincial qualify for a credit increase upto 75000 I emailed my bank statement as requested and I got an acknowledgment I called this morning they indicated they didn't receive it so I resent it to them and to *** I called again to check and spoke to Thomas who advise they did not receive it and sent it again to him he then said my application is declined based on affordability I asked why cause I have a considerable amount of money left over each month he said I should contact the credit bureu what does the credit bureu have to do with affordability?

Please sort this out