Absa treating widow very Poorly

My father Passed away on the 19th of August. I then contacted all the major banks to find out where his will is. I eventually found out it is at ABSA bank. I requested a copy so that I can know who is the executor of his estate. This process in it self took about a month.

In his will he stated that Absa bank is the executor. I asked Absa repeatedly for their contact details of the person appointed as the executor. With the only reply being the person will contact you.

My father was a pensioner and his pension should now be transferred to my mother. However they cannot do it with out the involvement of the executor.

IT HAS BEEN TWO WEEKS NOW!!! Since they stated the person will contact you shortly and no word from them yet.

My mother received no income for the end of august and September. Once I have this information and I can give it to the pension fund it can take up to 8 weeks to finalized. that means my mother would still be with out an income up to December.

I now have too foot all the bills until it is sorted out. She is very frail and the medical bills are piling up

I have also requested from Absa , that if my Father was in bad standing with Absa just state that in an email and then when can appoint a different executor through the high court. Even that is too much for Absa

It is really disappointing that a big banking company such as Absa is treating a widow like this.

What Absa is not realizing is that if my father was indeed in bad standing with Absa it does not mean any of his family members are. !!!

Most of my correspondence with ABSA was by email , so there is a paper trail

Realy realy disappointed