ABSA travel insurance waste of time

Suffering a severe illness the day I was to return home from India, I had no hesitation in booking a flight as I was dismissed from my scheduled flight being too sick to be on the plane.

I had to find accommodation in India, transport to the hotel, sustain my self with some food, stay the night, return to the airport and get on the flight - all of these expenses were detailed in my claim. The claims department promise 7 to 21 days to process the claim. My claim was submitted on 28 February 2018. It has been 2 months and they have still not paid. After three weeks of the submitted claim, they asked for further support to evidence my illness which was already in the original claim documentation. Each time I phone ( now 3 or 4 times) they promise to give me feedback on the process of my claim. They have never done this. They cannot give me a reason for the delay and I cannot speak to anyone beyond the call centre. ABSA make it known that trips paid for by their credit card include travel insurance. Well if this is the kind of service I get at the claiming stage, I think people should be warned that this insurance is nothing but a headache.