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MO V

1 reviews | Active since May 2014

28 Aug 2018, 08:53

ABSA TRAVEL INSURANCE POOR SERVICE

Good Day

From 31 /05/18 up till today(28/08/18) no feedback, no calls and no replies i have all my calls recorded made to absa and all emails sent to the case manager .

its been months now. every requirement was met and was sent. is it still under investigation ?

i was told Due to absa changing from Europe assistance to boot bryte insurance .but note thats not my issue or my problem all what was required for the claim was done and absa give me this ref Mr mm Vanker ref no ********** on 31/05/18 I with like feedback

Regards Muhammad

0
Replies (2)
Absa
Absa's reply28 Aug 2018, 15:37
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

MV
MO V's update17 Sept 2018, 09:04
Reviewer Update
Dear Client Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Regards Vanessa Crowe Group Customer Care Absa Bank Ltd 28 Aug 2018, 15:37 20 days ago Official private business reply Good day Mr Muhammad , I am Vanessa Crowe and I will follow up on pending action line case # ********** . I will update you on the matter within two working days. My email address is ********** or you can reach me on ********** if you need any further details 28 Aug 2018, 15:54 20 days ago 17 Sep 2018, 9:01 a few seconds ago MOVANKER786: privately Official private business reply :IS THIS A JOKE?IF NOT ABSA SERVICE IS POOR THIS REPLY BELOW IS FALSE IF YOU BELIEVE YOU DID MAKE CONTACT WITH ME PROVIDE ME WITH THE CALL RECORD AND ITS BILLING AS WELL AS YOUR EMAIL RECORDS Good day Mr Muhammad , I am Vanessa Crowe and I will follow up on pending action line case # ********** . I will update you on the matter within two working days. My email address is ********** or you can reach me on ********** if you need any further details? Two working days ? 28/08/18 TILL 17/09/18 i did not get a update All my ticket numbers . Your ticket number is: # ********** 1 , # ********** 3,# ********** . 20 DAYS AND NO REPLY TO THESE # ********** 1 , # ********** 3 CASE NUMBER 109 DAYS AND NO REPLY TO THIS # ********** CASE NUMBERS