ABSA TRAVEL INSURANCE - pathetic!

<p>For the past 2 days now I am trying to get the Travel Insurance documents I paid for a month ago. Call Centre ***holding on for 23 minutes - no answer. Incompentent people on Facebook and twitter, telling me the whole time someone will get back to me. Facebook team asked me 3 TIMES for my info - the same info. How is it possible in this day and time that a company can be so absolutely ***********? I will make it my absolute duty to get this matter escalated to the top fat cat......</p> <p> </p>