ABSA Travel Insurance

ABSA Credit Card Travel Insurance

01-Mch-18 - Ask Private Banker to organize Travel Insurance via e-mail 06-Mch-18 - On request Private Banker states "Did not get e-mail" - Resent e-mail to same address. Private Banker advises that Private Bankers does not deal with Travel Insurance I have to call number ***. Called number ***stayed on the line for 15 minutes with no success. 09-Mch-18 - Called number ***again - Hold the line for 12 minutes to be ADVISED the number for World Master Card is different. Private Banker advises to call ***- Answer but advises I need to call the "World Master Card" telephone number - Been advised that Standard Bank will answer the call but don't be alarmed. Got transferred to "AIG Insurance". Now "AIG-Insurance" advises that it is only for CARD HOLDER and FAMILY.

Told "*** Insurance" that in December they issued ABSA CREDIT CARD Travel Insurance for my friend and I on his Credit Card which is on a "lower level".

Advises Private Banker of all the above. Give Private Banker a call and explain all. Private Banker says will follow-up. ALSO sent photo on Whats-Up which shows: "World Master Card - Credit Card Features = COMPREHENSIVE TRAVEL INSURANCE for cardholder and TRAVEL COMPANIONS.

14-Mch-18 - Ask Private Banker if any progress on DISPUTE. NO RESPONSE.

15-Mch-18 - Tell Private Banker I cannot wait any longer for ABSA. Now I am advised again its only for family. Resend www.absa screenshot - it is for COMPANIONS. Been advised by Private Banker that screenshot has been forwarded to Insurers.... 16-Mch-18 - Advised Private Banker that I will go to media. Private Banker asked that I give ABSA time till Monday.

19-Mch-18 - I need to follow-up with ABSA. Private Banker forward e-mail stating only for FAMILY.

I rep****:

>> I am not querying the wording of “””?AIG?”” – I do query ABSA wording on the ABSA website i.e. COMPANIONS (friends, buddies, mates, chums, cohorts) on which info I bought the tickets..

I will revert to the media now….. <<

I believe I have a case and that ABSA does not come to the party and that queries like this takes to long to be resolved even if it brought under ABSA attention as being urgent.