ABSA Travel insurance

<p>I have phoned ABSA's Travel insurance on the 8th and 9th of March I didn't get through and finally someone answered on the 9th and was told that they were busy but would phone me back just after 5pm. No one phoned. I phoned again on Monday. Got through on the 3rd call after being cut off twice. A friendly Stella helped me get my policy the money was deducted from my credit card. But I didn't receive my policy (which I need for my visa). I phoned 6 times no answer or they say I should call again after 30 min. Then they just didn't take calls any more and cut you off after a minute. Still don't have my policy for my visa appointment tomorrow and have spent 32 minutes on the phone without success. What should I do? Is ABSA going to pay for the rescheduling of my VISA appointment tomorrow?</p>