ABSA Travel Insurance - 21 days and NO RESPONSE!!!

Item: Absa
Rating: 2
Author: Jacques M

I submitted a baggage claim on the 18th of February 2016 and have not received feedback in regards to my claim. Only an initial reply on the 18th saying that it has been sent to their claims department. (Europe assistance) I emailed Europe Assistance again on the 25th of Feb and still no response... So It has been 22 days and still nothing, no phone call or email. \Great\" service ABSA insurance... "

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Replies (1)

Absa's replyOfficial

14 Mar 2016, 08:50

Hello Jacques8811,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd

Absa's reply14 Mar 2016, 08:50

Official