Absa Travel Disaster

We booked flights with Absa Rewards on 6 Feb, 2026. Post the flight booking we received a confirmation email where we noticed that the times confirmed were not the times we booked, and therefore was incorrect. We contacted Absa to inform them of this, as per the confirmation email, and we were met with unhelpfulness, non responsiveness and a massive lack of accountability from Absa.

We were informed, by an agent from Absa Rewards, that it was a system error. When asked that Absa corrects it we were informed that we needed to pay an additional R4000 to change the times. We obviously stated that we won't be paying any amount for a fault that was not ours and Bongani, the agent, stated that he will escalate the matter, but that was to no avail.

In addition to this we sent multiple emails which were ignored.

Honeslty this is so distasteful. I am utterly disappointed in Absa and seeking for this to be resolved soonest.