ABSA transferring my money to a 'new' credit card which doesnt exist yet!!

I received a call 2 days ago from 'xyz Courier's (thanks to True Caller I could see who was calling me). I answered and the lady enquired about delivering my new ABSA credit card. She tried to ask me a 'security' question, to which I rep**** no - youre not even calling from ABSA and you dont give out info to strangers. She then repeated (as if speaking to a child in slow, deliberate syllables) - "no, as I said Im calling from X-Y-Z C-O-U-R-I-E-R-S". So rude!

Then today on my internet banking I see I have a R0 balance on my credit card (whereas it should be about R16k in the positive).

I had to call ABSA as I saw that my recent purchases were not showing. It showed every cent of the money had been transferred to 'VISA GOLD'. But I could nowhere see it in my account. I was told that the money is transferred (at ABSA's own accord) to my 'new' (currently non-existent) credit card. And that if I go and unlink my 'old' (current) credit card and link my new one, the money will be on the new one. Which doesnt exist. So I said - so the credit card Im holding - which expires end of NOVEMBER and its not even mid September (????????) - I cant use cos youve taken all the money out. So - the money I have on my credit card is on a card which DOESNT YET EXIST. I assume I will get the notification to collect it next week only. Ludicrous that ABSA decides to take the money out of my own credit account and onto a card which I do not even have and cannot use. What am I meant to do with that ABSA!? Idiots.

I already pay about R250-R290 a MONTH in fees for ABSA. My mother said just CANCEL your credit card. I said no because THEY CHARGE R2.50 PER SWIPE on your normal card whereas credit card swipes are free. But you pay for the credit card every month (more than one fee just to have it).

I also have to 'unlink' and link the credit cards myself on my ABSA banking. I tried to do it while on the phone to her but guess what. When the 'verification' which you need to accept comes to the ABSA APP, its impossible to click on 'accept' WHILE YOURE ON THE PHONE. Ive had this problem with ABSA several times where they send you something on the phone App while youre on the phone to them.

Come on ABSA!!! I am going to change banks. The charges are outrageous - friends are continuously telling me how good FNB is.

I dont know if the credit card I have still works (and WHY am I getting a new one NOW when it expires in 2 freaking months!?!?). If this card still works it means I will go into a negative balance (which I NEVER EVER do) - but they will then be able to charge me for going below R0. Nice trick ABSA!

ABSA - you SUCK. Scheming and making everything difficult for customers.