Absa Transactional ***** is a complete sham and a joke

Absa transactional ***** department is a complete sham!!

Over the past 3/4 weeks I've been in contact with Absa trying to understand what was wrong with my account (how come money went missing in my account) - 1st I was told that the 2208 I had in my account was a cheque that'll be cleared in 10 working days and I should visit the branch on the 4th of April so as money can be cleared into my account This did not make sense to me so I decided to visit another Absa branch, I then learnt that my account was put in hold because fnb reported that money deposited into my account was done **********ly and that I should get an affidavit and proof of payment so that the hold can be removed. I furnished the bank (transactional *****) with these documents. I later received an email requesting the sender do an affidavit requesting that the hold be removed and must also provide a copy of her ID. All this information was emailed to transactional ***** promptly. The next I received an email from a different religions stating that the account can only be uplifted upon request from Fnb. I then reverted back to the sender and made the request which she indeed emailed fnb and made the request. Sender received confirmation that such emails together supporting were already to transactional ***** I then a branch a few days ago trying to under what the problem or if I headed the bank with any further Informatiob since they had asked for proof of payment more than twice and was sent to them. U fortunately I hit a brick wall with exercise but was put to absa hotline, the gentleman tried his best to assist but did not get any far. He then advices that I speak to the sender of the money to ask fnb to place through to absa ***** so they release the account. Several emails from fnb to absa transactional ***** have been sent but I keep hearing that fnb needs to contact which it's something that has ready been done.

And transactional ***** needs to get it's ducks in a row because I cannot be dealing with different agents everytime I send email and when I respond to an email sent by a particular agent I never response back.

This has been a really frustrating exercise Please kindly assist me with this matter.