FR
Francois R

1 reviews | Active since Jan 2019

08 Jan 2019, 11:20

Absa transaction verification on the Absa APP, useless!

Your new app is useless, every time I need to verify a transaction, I get no network available error - regardless if I'm on wifi or cellular data - leaves your customers with a red face, when urgent payments should be done. Not happy!

Do not even get me started on your 'competent' call center.

Are you going to help, or should I go to the bank that asks, how can they help - Car finance and bond in tow.

0
Replies (1)
Absa
Absa's reply08 Jan 2019, 13:51
Official
Dear Client
 
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd