Absa Tranaction acc, Notify Me Feature missing but advertise it as part of account benefits

I open up an account 2 years ago, absa list on the new pricing guide for my account that i do qualify for the in app notifications, after my struggles and phone calls and transportation to the branches and digital banking Eulanda Stuurman, Manager Generic Case, Digital Complaints and 3rd Level Support came back to me and advise the below

Dear Mr MS Ficks

Thank you for your complaint

Please note Currently NotifyMe in app is only available to Value Bundle Customers.

Should you as the customer be a value bundle customer you would need to visit your nearest branch to make the changes.

Now how can the bank advertise something and cannot provide it to the client as this is false advertising. and I no need to visit a branch again to make changes to my account for what to accommodate the bank for something they wrongfully advertise and I need to change my account.

Hope that this matter can get some attention on this platform as the bank is ignoring my calls and emails flat out, and this is very frustrating