Absa totally unreliable if bank accounti is ****med

I was recently ****med on my internet banking.Absa ***** were on the landline with me as it happened. They stopped only one of the 2 payments going through. I then discovered my cell phone was blocked which is why ***** could not get me on it. I was told to go to the Absa branch to sort this all out. I was given a reference number but NO PAPERS regarding the *****. I asked if I should report it to SAP but told no as ***** dept had it. I then BY CHANCE rang the ***** dept a few days later and the guy asked where are your papers and IR number!! He said he would send them. Nothing. rang the next day and they have never heard of him!!!! Lady said she would send the papers. Nothing. So I rang the only person in the whole of Absa that cares about customer welfare and she got them sent. In the meantime WITH NO PAPERWORK or interview with me Absa settle the case. It is my fault!!!! When they were on the phone with me whilst it took place.?????? The gentleman on the phone could not put me through to a supervisor as they were in a meeting!!!!. Untrue and he kept telling me that whatever I say the decision stands!!!! After 31 years with Absa - going back to Trust Bank days - I have never been treated with such disregard and lack of respect. I shall be closing my card when the matter is PROPERLY resolved. Not that it will bother Absa in the slightest but as they are ************* I have to close it. As charming as the staff are in the branch if they don't do their job there is not much point. I have never been ****med so I did not know the procedure that's what they are there for. AS for the cell phone block Vodacom had no explanation and unblocked it. Separate issue still to be resolved.