PP
Pieter P
1 reviews | Active since Jun 2022
03 Jun 2022, 07:21
Absa total lack of service as a business bank.
Absa is the worst bank in the world to deal with. We ha e been in a battle with them since November last year to get "verified and identified". We had our accounts in good standing since 1974 and suddenly they dint know who we are. This despite several submission of documents and hours spend in branches. I even had a request from our "personal banker " pleading with me not to clise our account. And this morning my account is again locked. How do I deal with this nonsence?
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Replies (2)0
Replies (2)
Absa's replyOfficial
03 Jun 2022, 10:58Dear Pieter du Preez
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***1.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply03 Jun 2022, 10:58
Official
Dear Pieter du Preez
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***1.
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
07 Jun 2022, 14:44Dear Pieter du Preez
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with your Business account number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with your Business account number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply07 Jun 2022, 14:44
Official
Dear Pieter du Preez
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with your Business account number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with your Business account number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care