EW
Elna W
1 reviews | Active since Feb 2017
18 Jan 2024, 06:52
ABSA Total Incompetance
ABSA keep phoning me indicating that my account is in arrears. I've made my installment of R5000, yet the person at ABSA can't send me a statement or advise me on how the account is in arrears when payment has been made. I was told yesterday that she will email me my statement. But this never happened. I received an email this morning that my account has. now been handed over to your legal depart. Can a compitent person contact me!!!
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Absa's replyOfficial
18 Jan 2024, 08:31Dear Elna, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa's reply18 Jan 2024, 08:31
Official
Dear Elna, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsGodfrey NdouCustomer Value Management
Best regards,