ABSA: TOP ***** OF THE BANKING INDUSTRY

ABSA are nothing but a bunch of lying ********! My partner was advised by your Town Centre branch to convert her savings account to a cheque account a while back. You guys subsequently failed to close the savings account and ended up debiting her new account 3k in lieu of bank charges without authorization nor notification allowing her enough time to dispute! No notes on your system of communication sent and this also after countless visits by her to ABSA (She attempted to change her contact details with ABSA for years. Literally, years! Something so simple that no staff member was able to action until last week!) Now ABSA is refusing to reimburse her saying she should have looked at her emails and seen a statement still coming through! How pathetic to charge a loyal customer of over a decade because of staff that failed to do their jobs properly! ABSA takes no accountability for their actions whatsoever, the only thing they are interested in is *****ing other people's hard-earned money! Disgusting! She is being sent from pillar to post, it is unclear if anyone knows what they are doing there other than robbing people and being unable to perform simple administrative duties! I will be closing my remaining ABSA Credit Card with ABSA shortly and will be sure to advise all we come in contact with as to our unpleasant and disgusting experiences with this bank!