ABSA took my money without my permission and maria from collections department dropped a call on Me whilst I was still speaking

it's been 4 months since I started banking with absa, what a nonsense bank! i should have known when the consultant at absa killarney mall opened an account for me but never bothered to help me move my debit orders to absa, I had to struggle, well I let that slide.

I have a credit card with absa and it was on arrears, so because my salary gets paid into the absa account the absa decided to make a transfer of R2283.29 on the 28th July 2023 without my knowledge or permission, is this how absa do, just because i let my salary get paid into their account? then I called absa and was sent from pillar to post, I think I only got to the Rude girl after 4-5 attempts. this girls' name is maria in collections department, so what she basically said was that they transferred money from my cheque account because my credit card is in arrears, she is so rude and can't speak to customers like they are bringing business to absa, this maria girl forgets that we as customers put food on her table but she treats us like trash. i used my airtime to call this god forsaken bank and this maria girl had the audacity to drop a call on me whilst i was still speaking. if this is how things are done at absa then they still have a long way. I didn't give absa permission to take my money so i demand for my money to be transferred back to my cheque account immediately and for that maria to apologize for being rude and dropping a call on me. this girl treats customers like filth, in fact this kind of behavior seems to be a culture at absa. I've never been this disrespectful.