ABSA TOOK MY MONEY AND CANT LOCATE IT

Absa took my money asa service provider- I was then told that my money was credited back in to my FNB account and nothing was credited. I am not an emotional person but the games that absa is playing makes me sick really. My money is gone and no one can locate it for me. ***** department cant helps, Bank managers cant help, Debit order dispute cant help. How is that possible.

Story below: It started with me making a commitment to pay off my over draft dept- I had an agreement with ABSA to debit R1815 monthly from my FNB account. So this was supposed to go on for 6 months. So I closed the over draft before the 6th month. The account was closed on the 9 of August 2020. On the 26 Aug 2020 the amount was debit from my FNB account. I called my FNB team and they said they cant reverse because the debit order was blocked by ABSA and it was an AC-Debit order(dont know what that means). So I should go to Absa and get in the branch and reverse the money. I went to Northgate Absa branch- got there waited a while outside in a long clue(legs tired and all) -of which i dont mind now only because of the pandemic. So I eventually went in- and spoke to a lady and she said to me she cant see my money and she will escalate with sundry accounts to check the money on monday as this department doesnot work on weekend. I asked her if she will call me by close of business monday -she said yes. Monday no phone call. Tuesday morning I called the Complaints department of absa as I was in the dark and no one was getting back to me. I logged a complaint and was given a ref that I wrote on a piece of paper that I have now lost- no SMS was sent to ,e saying absa complaint number is...... A few minutes after loging a complaint a Lady Called Shivani called me to try and fix my issue(People that absa should never let go)-this lady promised to escalated my issue to other departments for them to check what happened with the debit order and also to stop if needs be. I ask Shivani for update time lines she said she will call me daily and she did with updates. I got and email where I was requested to submit proof that money went out my FNB account- I did thats when the Bank manager for Absa northgate took over the complaint. I was told that I should follow up with FNB on the debit order as the have reversed the amount. No proof was sent to me to give to FNB. Absa a my service provider took my money and reversed it into an account thats not mine(only story that makes sense now). I called absa so many times- I have engaged with FNB and they say I need to speak to my service provider which is ABSA.

Call center process are poor- I always hold for forever. When I reach a department only to find out its the incorrect one- no one call transfer -I always have to redial. I struggled first locating the Legal department regarding closing the account. The call waiting was really testing my patience. Now this.No