Absa took my money

After my 2 months trip abroad, I finally decided to close all my accounts with Absa. A week ago I deposited a large sum of money into my Chequers account to cover both charges and overdraft facility, my account was well over positive.

2 days ago I went to the Heerengracht branch to shut down all accounts. It took 1h30mins being sent from consultant to customer service to teller. Finally got help and I was told I have to pay +R690 on my Chequers account, I told the lady I deposited money last week and this should cover the charges she then said she can’t see it I must go to customer service. I waited long on the queue for customer service and never made it. I ended up at the teller who also said she can’t see much on my account. I was so angry I just paid the +R690 and wanted nothing to do with Absa anymore.

I have had so many bad experiences with Absa and I kept forgiving them even though they never treated me as a client, I have banked with them for +18 years. And they never financed any of my assets or investment because they always offered me little to nothing. Banks I didn’t use offered 100% bond and great interest rates. I have a great bank now, they treat me well with - prime rates.

What happened 2 days ago really tipped me over the edge and I had to share and complain on this platform. I want my +R690 back.