Absa… Today, tomorrow SILENT!!!

After 6 failed attempts to get a settlement quotation for both my Absa accounts (Credit card and Personal loan) i have had to resort to this platform. Had i known that this Bank would be so unprofessional, i would’ve just used another.

Since beginning of April 2023 i have sent numerous emails, physically went to different branches, called the call centre to no avail.

It is now 22 May 2023 and still NO feedback. The only thing i received was an automated response giving me a new “reference” number each time i send emails and i am confuses as to which reference to use when i call for feedback.

How can i get the requested response from Absa?? Even the complaints email address in USELESS!!!