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Wessel O

1 reviews | Active since May 2018

08 Apr 2022, 11:52

ABSA: Today, Tomorrow, Never?

My ABSA credit card which I had for decades is about to expire. I went into ABSA Cresta and was brilliantly assisted by a friendly young Mr Dada. He phoned the card division and we made an arrangement that it would be delivered today, 8 April 2022 between 08:00 and 10:00. I stayed home especially, but reveived no card, nor a call. I phoned, but there is not a dediicated number and was sent from pillar to post. Still no credit card, no answer.

0
Replies (3)
WO
Wessel O's update08 Apr 2022, 12:38
Reviewer Update
Soon after I wrote this complaint, an embarresed courier arrive with my new card and apologised as he had some "problem". Apolgy accepted.
Absa
Absa's reply08 Apr 2022, 13:13
Official
Dear  MR WJ OOSTHUIZEN
 
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced.
My name is Lebogang and I will be your dedicated contact person.
I will immediately investigate your complaint raised with us.
Your complaint reference number is C-***9.

Regards


Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

Absa
Absa's reply08 Apr 2022, 16:39
Official
Dear  MR WJ OOSTHUIZEN 

Thank you for your update and I'm glad you received your credit card. 

My sincere apology once more for the delay.
Regards


Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
 


Best regards,