GS
Gawie S

1 reviews | Active since Oct 2014

30 Jul 2020, 07:44

Absa, today tomorrow forever an inconvenience. Ek is Gatvol!

Absa strikes once again.

No care about whether you were affected by the current circumstances. No honour in their supposed promises of payment relief.

Woke up to an sms stating i must ensure funds for my loan payment for 31 July. An amount almost 3 times what it would normally be... At a date an entire month before the supposed relief first payment date of 30 Aug.

Nice. Typical.

I want my Cheque account closed immediatly, Absa can absorb the account fee as a goodwill gesture for all the grief they have caused me numerous times.

I want the loan revised for first payment at 30 November, whatever arrears is your mess up, not mine! and i will be paying it manually from my new account at a better bank from then on.

Thanks Absa.

Thanks Absa.

0
Replies (1)
Absa
Absa's reply30 Jul 2020, 12:54
Official
Dear Gawie
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
The reference number to your complaint is C-***2
 
Kind regards,
Rezona Louw 
Group Customer Care