MN
Moeketsi N

1 reviews | Active since Sept 2015

09 Oct 2020, 08:15

ABSA to release auth

Im not happy with the service that I am getting from absa. I have been writing emails to absa from tuesday to release my money that is withheld but I have not been getting any response. Not even an auto reply to say that they at least acknowledge receipt of my email. when I call and ask for a number Im told that I can only contact them via mail they do not have a phone line. sent 5 emails so far to 2 different email address but still I get no response. Please help

0
Replies (2)
Absa
Absa's reply09 Oct 2020, 10:58
Official
Dear Moeketsi Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***6. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
 
Regards
Daphne Le Grange

Best regards,

MN
Moeketsi N's update09 Oct 2020, 11:24
Reviewer Update
Which office because when I call I'm told to send an email because the people who deal with debit card disputes don't have a telephone line. I sent couple of emails to *** and ***. My email is ***. Please assist me I need my money