Absa to no avail....

I have a vehicle finance account with Absa. I have been trying to call in to check on the balance of my account and to no avail. I have called ***wherein I was put on hold after the agent was not able to assist with my query and he told me that my account is actually in legal. I asked him to give the numbers for the legal department so that when he transfers the call and it does not go through, I would be able to contact Absa Legal directly. The agent put me on hold forever until I put down and googled the number. I got the following numbers on the internet - *** (switchboard) who transferred me to a deadline. I then tried ***as well as *** and both these numbers do not work, so I cannot get through to the Absa legal department. I have been paying my account and so I do not understand why the account is now in legal and Absa has never been in contact to advise of this action. I just need a settlement letter for my account as I would like to see how much is outstanding and if I will be able to settle the account. Not happy client right now. I just need to get through to Absa Legal to find out what is going on with my account and to see how I can sort it out.