ABSA *********** TO DO MOST BASIC ADMIN
I changed my postal and physical address on the ABSA App a couple of times without success. Then I emailed them at *** with me request to change my address with a copy of my ID and proof of my Address. Nothing was done. Sent more emails . Tried again on the ABSA APP. NOTHING Then I sent emails again and included the *** and the complaints email at ***. I didn't even received a response from any of these email addresses.
Then I phone the ***again on the 8 of July 2026 and spoke with a consultant who said she will change my address immediately . Today is the 8 of September 2026 and my address is still not changed by ABSA. We pay a monthly business Admin fee to ABSA . The Yearly FEE To ABSA is R3729.60 for providing you with ZERO CUSTOMER SERVICE. ABSA admin and FICA staff are totally *********** to even do the most basic admin like changing you address.
So for the year that I could not ge my address changed my confidential business statement were delivered to my old address and is still delivered to this day. They cant EVEN do the MOST BASIC HELP AT ABSA
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
08 Sept 2026, 14:18Dear Stephan, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply08 Sept 2026, 14:18
Official
Dear Stephan, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
08 Sept 2026, 14:24Dear Mr Steph**** De Villers, We value your concerns and kindly request that you please attach the proof of address that you would like updated on our system. Alternatively, please attach the emails that you previously sent to Absa regarding these changes. Looking forward to hearing from you soon.
My email address is ***ca
My email address is ***ca
Best regards,
Absa's reply08 Sept 2026, 14:24
Official
Dear Mr Steph**** De Villers, We value your concerns and kindly request that you please attach the proof of address that you would like updated on our system. Alternatively, please attach the emails that you previously sent to Absa regarding these changes. Looking forward to hearing from you soon.
My email address is ***ca
My email address is ***ca
Best regards,
's updateReviewer Update
09 Sept 2026, 10:17So I sent Basani the emails that I sent to ABSA over a period of time to change my address.
The OPTION on the Self Service APP on your phone is USELESS since they don't even look at the documents you sent on that ABSA APP . This include the edit of your Address , your ID Document and new proof of address. SO WHAT IS THE USE OF THE APP FUNCTION IF YOU CANT USE IT - AND THERE IS NO STAFF DOING THEIR JOBS TO RECEIVE AND CHANGE TO INFO SUPP**** ON THE APP!!!!!!
So ABSA require various things like email address , ID Document, Proof of Utility Bill. Every single time something is not right. You sent it to them - the you receive no comeback.
I sent the emails to Basani with the required ID Document, with the Municipality Bill. The response to my request..... we now need you to fill in all these documents to change you address.
NOW PLEASE TELL ME IF THIS IS GREAT COSTUMER SERVICE FROM ABSA OR THE MOST PATHETIC !!
The Admin fee they charge per year of R3729.00 pay for ADMIN LIKE THIS.
*********** PEOPLE WHO CAN NOT CHANGE YOUR ADDRESS - IN ONE YEAR THEY CAN NOT GET THIS DONE!!!
ABSA BANK - FOR THE WORST ADMIN SUPPORT
The OPTION on the Self Service APP on your phone is USELESS since they don't even look at the documents you sent on that ABSA APP . This include the edit of your Address , your ID Document and new proof of address. SO WHAT IS THE USE OF THE APP FUNCTION IF YOU CANT USE IT - AND THERE IS NO STAFF DOING THEIR JOBS TO RECEIVE AND CHANGE TO INFO SUPP**** ON THE APP!!!!!!
So ABSA require various things like email address , ID Document, Proof of Utility Bill. Every single time something is not right. You sent it to them - the you receive no comeback.
I sent the emails to Basani with the required ID Document, with the Municipality Bill. The response to my request..... we now need you to fill in all these documents to change you address.
NOW PLEASE TELL ME IF THIS IS GREAT COSTUMER SERVICE FROM ABSA OR THE MOST PATHETIC !!
The Admin fee they charge per year of R3729.00 pay for ADMIN LIKE THIS.
*********** PEOPLE WHO CAN NOT CHANGE YOUR ADDRESS - IN ONE YEAR THEY CAN NOT GET THIS DONE!!!
ABSA BANK - FOR THE WORST ADMIN SUPPORT
's update09 Sept 2026, 10:17
Reviewer Update
So I sent Basani the emails that I sent to ABSA over a period of time to change my address.
The OPTION on the Self Service APP on your phone is USELESS since they don't even look at the documents you sent on that ABSA APP . This include the edit of your Address , your ID Document and new proof of address. SO WHAT IS THE USE OF THE APP FUNCTION IF YOU CANT USE IT - AND THERE IS NO STAFF DOING THEIR JOBS TO RECEIVE AND CHANGE TO INFO SUPP**** ON THE APP!!!!!!
So ABSA require various things like email address , ID Document, Proof of Utility Bill. Every single time something is not right. You sent it to them - the you receive no comeback.
I sent the emails to Basani with the required ID Document, with the Municipality Bill. The response to my request..... we now need you to fill in all these documents to change you address.
NOW PLEASE TELL ME IF THIS IS GREAT COSTUMER SERVICE FROM ABSA OR THE MOST PATHETIC !!
The Admin fee they charge per year of R3729.00 pay for ADMIN LIKE THIS.
*********** PEOPLE WHO CAN NOT CHANGE YOUR ADDRESS - IN ONE YEAR THEY CAN NOT GET THIS DONE!!!
ABSA BANK - FOR THE WORST ADMIN SUPPORT
The OPTION on the Self Service APP on your phone is USELESS since they don't even look at the documents you sent on that ABSA APP . This include the edit of your Address , your ID Document and new proof of address. SO WHAT IS THE USE OF THE APP FUNCTION IF YOU CANT USE IT - AND THERE IS NO STAFF DOING THEIR JOBS TO RECEIVE AND CHANGE TO INFO SUPP**** ON THE APP!!!!!!
So ABSA require various things like email address , ID Document, Proof of Utility Bill. Every single time something is not right. You sent it to them - the you receive no comeback.
I sent the emails to Basani with the required ID Document, with the Municipality Bill. The response to my request..... we now need you to fill in all these documents to change you address.
NOW PLEASE TELL ME IF THIS IS GREAT COSTUMER SERVICE FROM ABSA OR THE MOST PATHETIC !!
The Admin fee they charge per year of R3729.00 pay for ADMIN LIKE THIS.
*********** PEOPLE WHO CAN NOT CHANGE YOUR ADDRESS - IN ONE YEAR THEY CAN NOT GET THIS DONE!!!
ABSA BANK - FOR THE WORST ADMIN SUPPORT
Absa's replyOfficial
09 Sept 2026, 11:03Be assured, the matter is receiving attention.
Thank you, Sir.
Thank you, Sir.
Best regards,
Absa's reply09 Sept 2026, 11:03
Official
Be assured, the matter is receiving attention.
Thank you, Sir.
Thank you, Sir.
Best regards,