ABSA - Time for change

Just a pity I cant rate 0 star I have been with absa for around 16 years now. And seems now is the time to change Firstly after applying for the covid relief scheme all was good until after the 3 month period. After that period they tried to debit me triple payment claiming that I have to pay for those 3 months up front now. On short time still I couldnt afford that and in my opinion I should have been advised of that upon application which I never was All i was told after an almost 2 hour conversation to the call centre was they were unaware that i was not informed and could make a payment arrangement and they'd look into it A month and a half later i finally get a call regarding the arrangement and by this time my credit card is up by about R5000 somehow and still no answers

So I think its time for change

Then today I receive a message that my personal loan payment is due today. Yet last month when I paid my last payment the agent confirmed that it was paid in full and term was finished

So now what is happening? Seems absa has no customer service anymore and even less regard for their client base Moving to capitec unless I get immediate answers

Still deciding if I'm going to take this further. Hopefully we can at least come to some agreement rather than go the legal route