ABSA Threatened Me

Item: Absa
Rating: 1
Author: Konrad S

I was ****** and my ID was ******. ABSA emailed me to say they need my FICA details again that never changed. My salary gets paid into ABSA and my home loan is at ABSA. They wouldn't accept my old ID or Passport for FICA. I emailed them that I'm applying for a new ID but I won't have it in time for the deadline they gave me. Now they are threatening to stop transactions on my account. This I feel is completely unacceptable.

Helpful (0)

Replies (3)

Absa's replyOfficial

23 May 2024, 12:11

Dear Konrad

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.

The reference number for your complaint is C-***7.

Kind regards,

Vanessa Crowe

Group Customer Care

Absa's reply23 May 2024, 12:11

Official

Dear Konrad

The reference number for your complaint is C-***7.

Kind regards,

Vanessa Crowe

Group Customer Care

Konrad S's updateReviewer Update

28 May 2024, 15:48

Thank you very much Ms Crowe for going out of your way to assist me in this regard. I just received an email that my Fica details are now in order.

Kind Regards

Konrad

Konrad S's update28 May 2024, 15:48

Reviewer Update

Thank you very much Ms Crowe for going out of your way to assist me in this regard. I just received an email that my Fica details are now in order.

Kind Regards

Konrad

Absa's replyOfficial

28 May 2024, 19:01

Dear Konrad

It is with great pleasure to be of assistance.

Kind regards,

Vanessa Crowe

Group Customer Care

Absa's reply28 May 2024, 19:01

Official

Dear Konrad

It is with great pleasure to be of assistance.

Kind regards,

Vanessa Crowe

Group Customer Care