Absa thinks a pensioner is stupid

In addition to this i have been told by yvonne barnard thomas that i cancelled this policy on teh 27th of May yet absa tells me i cancelled it in december ???? I recieved correspondence from reza louw that a policy cannot be cancelled unless you have another one in place. I was informed by absa and ombuds that the credit life insurance was not in place yet i paid in a payment on 23 january of R4710 which included the credt life insurance i made sure of this as i asked the debt guides and they emailed me that i was included all these emails have been sent to absa. I tranferred to debt guides/debt care their first payement was R3000 the papers were all sent to steyn coetzee in cape town and the proof of the credit life included was in those documents which were all sent to them registered mail which were sent to them in February they recieved them in March but at that time we went into lock down so all the paperwork got held up but the one attorney at this firm stated that "the credit life is in place at all times" I now want this sorted by absa life as they keep saying their was "no credit life in place" come on will you i have been told by another lawyer that the credit life is separated from the loan but it is paid at all times someone obviously doesnt know how to do their job. "if: as Mrs Yvonne barnard thomas claims the credit life was cancelled in May and absa say December why was i paying it in January and why is it still showing up on all the documents with the debt guides??? Once again i want this ********** document which only seemed to materialise when i started all this investigation bought under ***** review and to find out who is responsible for such an act of absolute idiotic behaviour within a bank that they try to make out a customer has filled in a form and signed it - i can tell you i will stand up in court and testify to the fact that this document was never seen by me never signed by me and never sent to anyone in absa by me. Get your facts straight