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RI
Riyaz I

1 reviews | Active since May 2019

28 Apr 2022, 13:47

Absa ******* or ***********?

My client is trying to cancel his home insurance with absa as he has better cover with me and R1000 saving.absa is *******ly trying to force him to pay their high premium saying that he must 1st get R1m public liability.this is not a commercial property and he has R10m liability cover but they still trying to bully him with a higher premium

0
Replies (6)
Absa
Absa's reply28 Apr 2022, 14:35
Official
Dear Customer  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contact you telephonically during the day. 

We will be responding directly to the customer Mr Shaikh. Looking forward to being of service to you.  Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,

RI
Riyaz I's update28 Apr 2022, 14:59
Reviewer Update
You send my client a reply that you will update him on 6 may.are you trying to con him of another premium?we will hold absa accountable!
Absa
Absa's reply28 Apr 2022, 15:09
Official
.

Best regards,

RI
Riyaz I's update04 May 2022, 14:36
Reviewer Update
Who can my client send lawyers letter to as my client has just told me that absa has debited his account ********ly after he told them not to?
Absa
Absa's reply04 May 2022, 15:20
Official
Good day

Please ask your client to speak to us.

Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,

RI
Riyaz I's update04 May 2022, 15:23
Reviewer Update
He has been speaking to you of which we have all the proof but nothing gets done!