ABSA, they do not care about students

Firstly, ABSA did a similar thing to me in 2012. I app**** for a student loan on the 5th of Jan of this year, granted all documentation was not in order at this time, but I had my documents ready and I sent them in on the 20th of Jan. I was told I would have an answer in 2 to 3 working days. after three working I had to phone them every day, and spend anywhere from 15 to 30min on the phone (from a cellphone), so it continued. <br> The university closing date is the 31st of Jan, every time I phone I reminded them of this fact. Friday (yesterday) I get a message that the loan was declined. <br> So today is closing day & ABSA told me on the 5th of January that the loan is provisionally approved, provided I have to supply my documents (what I told them & what my documents read is the same thing?) and by way of sms on the very last day that the university accepts payments. Thank you ABSA!!<br> I have NEVER missed a payment. Luckily I made a quick arrangement with my employer and I am still able to study. <br> I do not have enough space to finish my complaint, to conclude, in less than 2 years I'll be a CA, not only will I be making money but I'll be advising a lot of clients, ABSA won't be mentioned.