DB
Denys B
1 reviews | Active since Sept 2018
16 Dec 2019, 14:17
ABSA - THEFT IS NOT WHAT I EXPECT FROM A BANK
I am at a loss for words and energy - after 49 attempts to get ABSA to stop *****ing money from my account, I have decided to post this message. I have a credit and cheque account. I have not renewed my credit card as I have no use for it and i have asked ABSA via letters to close the credit card card account but they keep debiting my account for monthly fees. I have emigrated and occasionally use my debit card as I have internet banking but they charge me on both cards a monthly fee. If they keep charging me a fee for something I dont have or use then I will open a case of theft next
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Absa's replyOfficial
17 Dec 2019, 10:19Dear Denys Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply17 Dec 2019, 10:19
Official
Dear Denys Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd