PL
Paul L

1 reviews | Active since May 2022

30 May 2022, 12:33

ABSA the worst X far

what a disappointing experience for a top Bank, I called ABSA to open a god cheque account last week Wednesday and it was confirmed that the account was open and I was given an account number and reassured that my bank card would be delivered to my work address within 2 days.no communication from ABSA at all.i followed up on Friday and told it was withdrawn with no notice and I had to open another account and go through the whole process again!...here is where it becomes a farce..so again no communication and I call again only to be told that the account was closed again because it was incomplete even though I received another account number and told that my salary could be deposited.after endless calls the original assessor is unavailable and it's been escalated to some manager. still no communication and it's almost payday. really? is this the service I can expect? I don't expect a follow-up but perhaps it's a blessing in disguise because I expect this kind of incompetence if I did have an account that would just be an expensive frustration. pffft.

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Replies (2)
PL
Paul L's update04 Jun 2022, 17:54
Reviewer Update
WOW, that was by far the most perfect application of any kind that iv done and the service was phenomenal by Nthabiseng Sibande, her follow up and especially after hours ( late in the evening)..she was like a woman possessed and I felt like a very important person but realized this was a daily thing with the people involved.
Thanks Sugendry but Nthabiseng Sibande you are legendary!!!
Thanks

Paul Lombard
Absa
Absa's reply06 Jun 2022, 11:46
Official
Dear Paul

Thank you very much for the compliment.

My promise to you was to finalise everything on Friday but there was no electricity and my devices were off with no network coverage.

I can see that the card was delivered to you and this makes me a happy employee.

I would like to convey my sincere apology to you for the inconvenience which was caused.
 Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd