ABSA the worst service provider!!!

I have a vehicle account with ABSA. on December 27th I contacted ABSA after getting an SMS about a 30% off my vehicle if I settle. To my surprise I was told my account was with Legal. I spoke to Annastacia Phoshoko from Legal who informed me my account shows that I have arrears of about 6 months or so. I then forwarded her all my payments from July until December, which she confirmed receipt of and said she will sort out.

on 12th March, I receive a call. Someone is at my office to repossess the car because my account was written off and I still owe ABSA a huge amount (Imagine the embarrassment of my colleague). I told the person they have the wrong information and they are not going to take my car until they I speak to the people who ordered them to come and repossess, which he could not give me the details. I contacted ABSA, as usual, they snet me from pillar to post. I then remembered I have the details of the lady I spoke to in December, I contacted and she advised me she sent the POP for reallocation and then escalated the matter to Lebogang Mashala (Liaison Officer). Lebogang pointed to me that on their side it shows that my contract has already expired, hence these actions. I told her my contract only expires in 28 months, as the statement also stated, they should check their facts. She pointed a whole of issues she picked up including the fact that they deduct my premiums and insurance in one installment, which shouldn't be happening. She said she will sort the mess out and get back to me, which she did not.

The next thing I get a mail from Rosinah Mokwevho (Missing Asset Specialist) that just read "Good day, Please note that the vehicle will not be repossessed. Please make sure you make payments monthly". I found this email very offensive because 1 - there is no apology for the mess, 2 - there is no acknowledgement of the mess, 3 - There is no explanation of what happened, 4 - There is no solution to this problem.

Today 18th March, I get an SMS from MacRobert Attorneys that I was handed over to them for the sum of R81 600.90 for the ABSA vehicle account. I am so sick and tired by the abuse I am getting from ABSA. I called all the people I spoke to since this morning and I have had to response. There is no escalation process. When I speak to the call center they put me through to Legal where I don't get a response, the phone rings for long and just cuts off. ABSA is the worst bank ever! I cannot wait for my contract to end with them so I can completely part ways with them.