Absa the worst Insurance provider

I'm a customer at Absa insurance I called in to make a claim and as a customer I'm the one calling the service provider and liaising back with Absa, the service is pathetic there is no empathy granted to customers in any way no matter 9f urgency I spoke to the line manager Teresa who promises to call me back no word from her their service provider Glassfit (Felecity) is very incompetant I've been waiting for my lousy windscreen since morning apparently there is traffic since 14h00 till now 15h57 from Bedford to Roodepoort. They then request I drive my car "half way" where as I stated at claims stage I can not drive the car I'll get injured, how do I drive all the way from home to the Centre to get my windscreen fitted?. Absa is Trash so is their service provider Glass fit!!!!!