ABSA - the worst customer service under the sun!

on the 30th of Dec 2018 two ********** transactions went off my account. I followed procedure by reporting it immediately and submitted my ***** declaration form on the 31st of December 2018. today is January 23rd and I've actually lost count of how many times I've had to call in to find out what is happening with my case. Not once have I received any kind of feedback and every time I call in to find out I am given vague answers like they are still busy etc. I was also advised the previous time that Pindile is my investigator and she will call me (guess what, still no call) today I was told Olga is my investigator, however her line is busy so she cant speak to me. I then requested to speak to a manager and Lerato was not much assistance and put me on hold for 8 minutes only to tell me all their managers are in a meeting and refuse to take my call. This is really ridiculous and I am starting to lose my cool. I deserve a little more respect than this!